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Services Offered by the Company can be termed BPO Services (Business Process Outsourcing) services in general - The clients of the company are outsourcing there different business processes in order to focus on their core business, reduce costs and improve efficiencies. We as service providers give them solutions on their different business processes. A brief gist is provided as under: |
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| VOICE BASES SERVICES/ CALL CENTER | |
We have call center from where we offer voice based services to our clients. These services are in following segments |
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| 1 - | Collection of Overdue Installments of Banks & Finance Companies |
| 2 - | Collection of Mobile/ Land line bills of Telecom companies |
| 3 - | Welcome call/ Bill Information Call/ Awareness Calling |
| 4 - | Retention of Lapsed Insurance Policies |
| 5 - | Customer care and Customer Complaint resolutions |
We specialize in Tele-collections as a whole in providing end to end support from calling to support on field. |
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| DEBT PORTFOLIO MANAGEMENT | |
We have been doing portfolio management of retail assets for banks, NBFC’s and other lending institutions. We have team of DRA -trained people who help our client achieve their delinquency minimization targets without affecting customer service aspects and relationships with customers. The best part is that we adhere to company guidelines pertaining to cash management with highest levels of integrity |
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| UTILITY BILL MANAGEMENT & COLLECTIONS | |
We do collections for Current and Overdue payments of telecom companies in field of mobile and land line operations. The Collection of Utility bills is high volume activity involving high Cash Carrying risks. We are also distributing E-top value to various collection outlets of Mobile operators |
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| PAYMENT PICKUP LOGISTICS | |
In addition to calling and Pickup payments ourselves we also render services of picking up payments for clients calling through centralized points. This also is high volume activity requiring stringent controls and management of data as well as Physical Cash. We are carrying this activity for several banks and Telecom operators |
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| FIELD VERIFICATION/ INVESTIGATION | |
We offer services of Field Verification/Investigations to our Clients, where by our clients gets to know about credentials of their aspiring customers. These services are offered in following segments |
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| 1 - | Loan/ Credit Card Aspirants |
| 2 - | Mobile / Utility Subscribers |
| 3 - | Insurance buyers |
| 4 - | KYC norm Confirmations for Bank Account Holders |
| 5 - | Employee Back Ground Check |
| CREDIT BUREAU/DE-DUPLICATION CHECK | |
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We have a very strong data base of people who have defaulted in making timely payments of their Loans, Credit Card Payments, Mobile & other service dues. We do data check for our clients giving details on their credit history using our in-house software similar to CIBIL |
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| DOCUMENTS VERIFICATION | |
We are providing services of getting documents verified for our clients. These services are provided in following segments |
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| 1 - | Retail Loan Assets |
| 2 - | Life Insurance |
| 3 - | Account Opening for banks |
| 4 - | Prospective Employee Credentials Check |
| DATA COLLECTION / DATA PROCESSING/DIGITIZATION OF RECORDS | |
We do market intelligence survey for our clients on their demand. We provide services of file processing for our clients in segment of retail loan sourcing.
Further we are giving data feeding, capturing, storage and retrieval facilities to our client We have a separate cell doing data entry jobs and digitization /scanning of records for several departments of State Govt. |
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